STPS

Why Am I Not Receiving My Paystub Emails?

It might be upsetting when crucial emails don’t reach us in this digital age where electronic communication is a vital aspect of our life. The paystub email is one such important communication that often goes wrong. In this post, we’ll look at some potential causes for why you might not be getting your paystub emails.

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The Pesky Typo:

One of the most common reasons for missing paystub emails is a simple typo in the email address. Typing mistakes are common when entering email addresses, which can result in an email being undeliverable. Double-check the accuracy of email address in your payroll system to avoid any discrepancies. On paperwork, watch for legibility too.  A missing dot, an extra character, or the inability to read what is written can lead to a missing email.

Spam Filters at Play:

While typos are a common human error, technology can also play a role in the mysterious disappearance of your paystub emails. Email service providers employ sophisticated spam filters to protect users from unwanted and potentially harmful emails. Sometimes, these filters might erroneously categorize legitimate emails as spam, and your paystub notifications could end up in the wrong folder or even be automatically deleted.

Consider taking the following actions to be sure that your paystub emails are not being classified as spam:

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1. Whitelisting: Include the email address from which your paystub emails are sent in the whitelist or approved contacts list of your email service provider. Your email provider will be informed by this action that these emails are legitimate and shouldn’t be flagged as spam.

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2. Examine your spam or junk folders frequently to look for emails that were mistakenly labeled as spam or garbage, such as pay stub notices. If you discover any, designate them as “not spam” to instruct the filters of your email provider and enhance delivery in the future.

 

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3. Inquire with Your Email Provider: Contact the customer service department of your email provider for assistance if you frequently experience problems with missing paystub emails. They can check your email settings, add particular senders to your whitelist, or offer more advice on how to make sure that crucial emails are sent without delay.

Bonus Tip: if you sign up for an account on our paystub website you will have access to all of your paystubs 24/7.

If you are still not receiving your paystub emails, contact your employer, who will contact us to solve the problem.

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Written by Melisa Bush

Before coming to Superior Trucking Payroll Service, in 2011, Melisa worked for a trucking company with 50 trucks. She was the one who processed the driver’s miles and expenses.

Because of this experience, she understands the challenges our clients go through each week while preparing their payroll data for us. Customer service is #1 for Melisa. Her goal is to treat our clients like people with true and real needs, not just another number.

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