STPS

What To Do If an Employee Was Paid Incorrectly

We’ve all had those times when an employee calls to say that they have not been paid for a certain load or were underpaid in some way. Errors happen all the time because everyone is human. It could be the employee misreading their paystub, a timekeeping system error, it could be the employer not inputting the right data, or even the payroll company not processing it right. Employees get mad and they end up calling their employer which causes a domino effect until it gets to the payroll company. 

Don’t wait to correct the problem

If the employee was underpaid, it is in your best interest to pay the employee the difference immediately. Wages are due on the regular payday for the pay period covered, as required by the Fair Labor Standards Act. State law may apply as well. When an error occurs and results in an underpayment, the employer is technically in violation of the law, even if it was a system error or caused by an employee’s timekeeping mistake. 

Since you need to abide by the Fair Labor Standard Act, employers need to pay their employees right away. Do not wait until the next paycheck to give them the difference. It needs to be on time. The problem will be fixed with the employer and the payroll company after the employee is paid. Employees always expect that exact amount on that exact day every time they get paid and if they don’t receive it, it could affect the employee’s life. This means that it would be going against Superior Trucking Payroll Service’s mission statement. We want to help trucking families. If an employee doesn’t get their full payment on the right day, that could affect their family if they are living paycheck to paycheck. They might need all that money for rent or food or anything that their family needs. Superior Trucking Payroll Service will be here for every company and employee to make sure they get their correct amount of money on time.

Written by Tessa Braybrook

Tessa joined Superior Trucking Payroll Service in September 2022. She loves to write and make videos which made her a great asset to the team in her marketing position. 

Before working at Superior Trucking Payroll Service she worked in IT at GVSU which gave her the skills to problem-solve with customers over the phone. 

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